Definition
What we mean by agentic
Agentic systems are automated processes that can observe state, take bounded action, and report outcomes.
They are not autonomous decision-makers.
They do not replace judgement.
They operate within strict limits.
When we use it
We apply agentic automation only where it:
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Reduces operational load
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Improves consistency
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Preserves human oversight
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Can be clearly explained and audited
When we do not use it
We do not use agentic systems where they:
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Increase complexity
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Obscure accountability
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Introduce uncontrolled behaviour
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Create additional operational noise
In practice
Typical use cases
Ticket triage and context gathering
Routine compliance evidence collection
Daily and weekly operational summaries
Structured checks across known systems
Automation is a tool.
Judgement remains the control layer.
Automation only makes sense when judgement is still in charge.
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